-Custom orders-

Custom cushion colors and stains can be requested for an additional charge. please call to discuss availability of what you would like to have done. custom orders cannot be returned.

-Return policy-

Generally, since all orders are built for each individual customer at the time the order is placed, we do not accept returns. please specify all questions regarding size and application ahead of time so that we may assist you in getting the proper size and usage out of your product. for cancellation of orders that have already shipped, buyers will be responsible for returning the product in its original packaging and condition and will be responsible for all shipping charges incurred.

-Damaged Shipments-

returns due to damage during shipping must be reported to the shipper and Pre-Fab-Pets immediately upon receipt for proper credit. please inspect all orders immediately once you have received them.

please contact: david@prefabpets.com for additional instructions.